At Elina Summit, your satisfaction is important to us. If you receive an item that is damaged, defective, or incorrect, you may request a return or refund under the following conditions:
1. Eligibility for Return
- You may request a return within 1–3 days of receiving your order.
- The item must be in unused condition and in its original packaging.
- Returns will only be accepted for items that are delivered damaged, faulty, or different from what was ordered.
2. How to Request a Return
To initiate a return, please contact us at [email protected] within 1–3 days of delivery. Include your name, contact number, order details, and reason for the return.
3. Return Process
Once your request is reviewed and approved:
- We will arrange for a pickup or guide you on the return process.
- You must securely repack the item to avoid damage during return transit.
4. Refund Conditions
- Refunds are processed only after the returned item is received and inspected.
- The refund will be provided in cash at the time of pickup or via direct contact as confirmed during your return approval process.
- No refund will be issued for items returned in used or damaged condition due to mishandling.
5. Non-Returnable Items
Some items may be non-returnable due to hygiene, safety, or usage concerns. These will be clearly mentioned on the product page where applicable.
6. Contact
If you have any questions regarding this policy, feel free to reach out at:
Email: [email protected]